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Wednesday, 20 August 2008 |
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LIMITED WARRANTY
AND SERVICE
Your product is warranted to be free of defects in materials
and workmanship for a limited period of time from the date of
purchase. Please refer to your product's packaging for specific
warranty information. You may also search online for your product's
specific warranty information. In the event of a defect during
the warranty period, we will replace the defective product when
it is returned by the Purchaser. This limited warranty will
be considered void if the unit is tampered with, improperly
serviced, has its security seal removed or is subject to misuse,
negligence or accidental damage. This Warranty is limited to
replacement of the defective product only and shall not cover
any other damages. Any product returned to us that is not defective
in materials or workmanship will be returned to the Purchaser
at the Purchaser’s expense. With respect to the
use of this product, in no event shall the Company be liable
for any loss of profit or any other commercial damage, including
but not limited to special, incidental, consequential and other
damages or costs incurred.
This Limited Warranty does not apply to damage that occurs during
unpacking, setup, or installation; removal of the Product for
repair; or reinstallation of the Product after repair.
OBLIGATION OF PURCHASER:
- The original purchase receipt from an authorized
dealer, must be retained as proof of purchase before warranty
service will be rendered.
- In order to obtain warranty service, the
Product must be delivered with a Return Merchandise Authorization
(RMA) number (any packages without this RMA Number will be refused).
- Detailed description of the problem and
a copy of the receipt.
- Freight pre-paid to our RMA Center, in
proper packaging (to avoid shipping damage).
We are not responsible for late, lost, or misdirected packages.
Under no circumstances do we offer any refund(s) for products
purchased. Any return for refunds(s) should be discussed with
your authorized dealer prior to the purchase of goods.
The replacement product will be returned to owner, freight pre-paid
via UPS Ground only, within 30 days of receipt. Any other method
of shipping (FedEx, Certified Mail, etc.) will be at the Purchaser’s
expense.
You may obtain a Return Merchandise Authorization
Number by contacting our RMA dept.
| E-mail: |
rma@iomagic.com |
| Fax: |
949-707-4879 |
| Mail: |
RMA Department
4 Marconi
Irvine, Ca 92618 |
| Phone: |
(949) 707-4800
ext. 4870 |
Please include:
Name
Address
E-mail
Phone
Product Part #
Place Purchased
Date Purchased
description of the problem
a legible copy of your sales receipt
ANY SHIPPING, CUSTOMS, TARIFFS COST, ETC.
TO OR FROM OUR CUSTOMERS OUTSIDE THE CONTINENTAL U.SA. IS SOLELY
THEIR RESPONSIBILITY.
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