Wednesday, 20 August 2008  

LIMITED WARRANTY AND SERVICE


Your product is warranted to be free of defects in materials and workmanship for a limited period of time from the date of purchase. Please refer to your product's packaging for specific warranty information. You may also search online for your product's specific warranty information. In the event of a defect during the warranty period, we will replace the defective product when it is returned by the Purchaser. This limited warranty will be considered void if the unit is tampered with, improperly serviced, has its security seal removed or is subject to misuse, negligence or accidental damage. This Warranty is limited to replacement of the defective product only and shall not cover any other damages. Any product returned to us that is not defective in materials or workmanship will be returned to the Purchaser at the Purchaser’s expense. With respect to the use of this product, in no event shall the Company be liable for any loss of profit or any other commercial damage, including but not limited to special, incidental, consequential and other damages or costs incurred.


This Limited Warranty does not apply to damage that occurs during unpacking, setup, or installation; removal of the Product for repair; or reinstallation of the Product after repair.

OBLIGATION OF PURCHASER:

  • The original purchase receipt from an authorized dealer, must be retained as proof of purchase before warranty service will be rendered.
  • In order to obtain warranty service, the Product must be delivered with a Return Merchandise Authorization (RMA) number (any packages without this RMA Number will be refused).
  • Detailed description of the problem and a copy of the receipt.
  • Freight pre-paid to our RMA Center, in proper packaging (to avoid shipping damage).
    We are not responsible for late, lost, or misdirected packages.


Under no circumstances do we offer any refund(s) for products purchased. Any return for refunds(s) should be discussed with your authorized dealer prior to the purchase of goods.


The replacement product will be returned to owner, freight pre-paid via UPS Ground only, within 30 days of receipt. Any other method of shipping (FedEx, Certified Mail, etc.) will be at the Purchaser’s expense.

You may obtain a Return Merchandise Authorization Number by contacting our RMA dept.

E-mail: rma@iomagic.com
Fax: 949-707-4879
Mail: RMA Department
4 Marconi
Irvine, Ca 92618
Phone: (949) 707-4800 ext. 4870

Please include:

Name
Address
E-mail
Phone
Product Part #
Place Purchased
Date Purchased
description of the problem
a legible copy of your sales receipt

ANY SHIPPING, CUSTOMS, TARIFFS COST, ETC. TO OR FROM OUR CUSTOMERS OUTSIDE THE CONTINENTAL U.SA. IS SOLELY THEIR RESPONSIBILITY.